AI customer service agent that resolves up to 50% of support tickets autonomously inside Intercom.
Fin is Intercom's production AI support agent. It reads your help center, past conversations, and connected docs, then answers customer questions in chat, email, and messenger — escalating to humans when confidence is low. Pricing is per-resolution (the company gets paid only when Fin actually resolves a ticket), which made it the reference outcome-based pricing model in the category.