Native AI agent and copilot for Freshdesk, billed per session on top of per-agent helpdesk plans.
Freddy AI is Freshworks' native AI suite for Freshdesk and Freshdesk Omni: an autonomous AI Agent that resolves email and chat tickets end to end, a Copilot that assists human agents with drafting and summarizing, and Insights for support analytics. Each Freshdesk plan includes a base allotment of AI Agent sessions, with additional sessions sold in packs.