AI agent and copilot suite for support — Solve auto-resolves, Triage routes, Assist accelerates human reps.
Forethought is a generative AI customer support platform with three layered products: Solve (autonomous resolution), Triage (intent classification + routing), and Assist (agent copilot). Helpdesk-agnostic with strong Zendesk, Salesforce, and Freshdesk integrations. Trained on a customer's own ticket history rather than only the help center, which often produces higher first-touch deflection than KB-only competitors.