Real-time AI coach and agent assist for contact centers — voice and chat, with live behavioral guidance.
Cresta sits inside contact center workflows (voice and chat) and gives agents real-time guidance during conversations: suggested responses, behavioral nudges, compliance checks, and post-call analytics. Used by Intuit, Vodafone, Cox, and other enterprise contact centers handling tens of thousands of calls per day. Differentiated by real-time intervention vs. post-call review.