AI-augmented customer experience service — human agents plus AI, priced per resolved interaction.
Crescendo is a CX-as-a-service offering combining AI agents with a global human support workforce, sold on outcome-based pricing (pay per resolved interaction). Founded by Matt Price (ex-Zendesk) and backed by General Catalyst with a $50M deal structure. Positions as a replacement for traditional BPO contact centers — same outcomes, lower cost, AI-first triage with humans for escalations.