Autonomous AI service agent built into Service Cloud, billed per conversation on top of your existing Salesforce org.
Agentforce for Service is Salesforce's autonomous AI agent for customer support, sold as an add-on to Service Cloud (Enterprise, Unlimited, Performance, or Einstein 1 Edition). It answers cases across channels using natural-language responses grounded in Salesforce data and Data Cloud, with prebuilt templates and a low-code Agent Builder for customization. Consumption is metered in Flex Credits or per-conversation pricing rather than per seat.